System Updates

October 4 – 10, 2026

New

Nothing New This Week

Improved

Sales by Item and Sales by State Reports Rebuilt With a Refreshed Look
The Sales by Item Report and Sales by State Report now run on our newer platform with a refreshed look. Filters, searching, sorting, summary totals, print, and CSV/email export all work the same as before, and the exported data is unchanged.

Pay and Pickup Buttons Keep the Customer Actions Menu Open
The Pay and Pickup buttons for Work Orders in the Register's Customer Actions menu used to close the whole menu after one click, which made it hard to process several Work Orders in a row. The menu now stays open after you click Pay or Pickup. It closes only when you click the "x" or click outside the panel.

Return to Work Order After a Payment or Pickup
After a Work Order payment or pickup, the system left you in the transaction window and you had to navigate back to the Work Order. You now return to the same Work Order from which you started, which is a restoration of previous behavior.

Work Order Deposit Defaults to the Remaining Balance
Previously, when you added a Work Order payment or pickup into the Register, the deposit amount defaulted to $0, so you had to enter the full balance by hand. It now defaults to the Work Order's remaining balance (before tax), and you can still edit it.

Packages Page Modernized
We modernized the design and functionality of the Packages page for a more consistent, updated experience.

Credit Card Surcharging Now Available
You can now pass a processing fee to customers who pay by credit card. Your payment processor calculates and applies the fee at the terminal, and it shows on the transaction, receipt, End of Day, Sales Summary, Payouts, and other reports. Returns refund the surcharge proportionally, and it posts to its own income account in QuickBooks Online if you're integrated. To enable Surcharging, contact us at (385) 474-1116 or support@musicshop360.com to get it set up for your processor. It is not something you can enable yourself. Learn more here.

Cards on File Table Added for AIM Stores
The Payment Options tab in the customer website account is replaced with a new Cards On File table for AIM stores. It shows each card pulled from AIM (account or Rental Contract, card type, last four, expiration, status, and AIM token). The primary card is listed first, and Rental Contracts without their own card are marked as using the primary card. Customers can now Replace a card, Add a card to a Rental Contract that's using the primary card, or add a New Customer Card without making it primary. Card actions appear for stores taking web payments through Quilt Adyen. On any other processor, the table is view-only. New cards are sent to AIM in the background, so checkout no longer waits on AIM or fails if AIM is unavailable.

Make and Model Added to the Add New Products Spreadsheet
The Add New Products spreadsheet now has Make and Model columns, matching the Edit Existing Products spreadsheet. They're in both the download and the upload, and they sit just before the Options columns because they apply to the whole product.

Current Location Shown in the Top Bar
Stores with more than one Location now see the Location they're logged into in the top bar, so it's easier to avoid mix-ups. Long Location names are shortened, and hovering shows the full name. Single-Location stores won't see any change.

Fixed

Security Deposit Missing in Rent-to-Own Purchases Started From the Rental Contracts Page
We fixed an issue where purchasing a rent-to-own item from the Rental Contracts page left the security deposit out of the purchase total, even though it showed correctly when you opened the same Rental Contract from the Register. The deposit now carries over correctly for both purchases and transfers started from the Rental Contracts page.

QuickBooks Online Export Creates a Negative Sales Tax Line on Fully-Prepaid Layaway Pickups
We've fixed an issue where picking up a layaway with nothing left to pay created a Sales Receipt with a negative sales tax line in the QuickBooks Online export. The lines netted to zero on screen but posted to different accounts, which overstated revenue and wrongly debited Sales Tax Payable. Now, when nothing is collected at pickup, no Sales Receipt is created. The Journal Entry alone records the revenue, tax, and deposit drawdown, so a missing Sales Receipt for these pickups is expected.

Inventory Velocity Report Shows Zero Days in Stock for Sold-Out Items
We resolved an issue where sold-out items sometimes showed "0 days in stock" on the Inventory Velocity Report, even if they'd been in stock for weeks or months. The report now shows the true number of days an item was in stock before it sold out.

End of Day Report Shows Quantity of Zero for Work Order Materials
We corrected an issue where the End of Day Report's Transaction View showed a quantity of 0 for materials on a Work Order picked up through the Register. This was a display issue only and didn't affect pricing or the sale.

Reports Show Incorrect Tax for "No Tax" Transactions
We fixed an issue where transactions with "No Tax" selected at checkout sometimes showed inconsistent, incorrect tax amounts on the Sales Summary Report, Transaction View, and Edit page. The Tax Profile selected at checkout now stays consistent across all views, and we corrected previously affected transactions with a data fix.

Server Error When Viewing Some Sent Marketing Emails
We've fixed an issue where viewing a sent marketing email threw a server error if it was saved as a draft or template with no recipient groups selected and the "Bad Emails" option unchecked.

Register Page Refresh Sets Incorrect Card Payment Amount
We resolved an issue where lowering a card payment amount (for example, after removing an item or applying a discount) and then refreshing the Register restored the original, higher amount. That could show an incorrect Change Due and risked charging the customer more than the sale total.

Rental Instruments Missing From Online Rental Orders
We corrected an issue where some Online School Rental orders completed checkout and charged the customer correctly, but the rental instrument never appeared as a line item in the Orders module or on the receipt. For AIM stores, the Rental Contract also never reached AIM. This happened with Rent Only rentals where the down payment covered the full rental price, leaving nothing to finance, and it affected Online School Rentals, Online Rentals, and imported Rental Contracts. These rentals now complete with the rental line item and Rental Contract created as expected.

Purchase Order and Receiving Order Retail Price Changes Aren't Updating Condition Pricing
We fixed an issue where changing the Retail price on a Purchase Order or Receiving Order for an item with only condition pricing updated the product's base price. The product page and website kept the old condition price, and the Register showed the new price only until a serial number was selected. Changing price on an item now also updates the price of your first enabled condition (usually Brand New), as long as the item already has a saved price for that condition. Prices for other conditions and Locations don't change.

Reverb Settings Show Incorrectly on the New Product Page
We've fixed an issue where, for stores with multiple Locations, the Reverb tab on the New Product page could show Reverb as Off while the legacy product page showed it On. That could lead to items being relisted with shipping options you didn't want, such as international shipping. The New Product page now reads Reverb settings for the correct Location, so both views match and you can manage shipping options properly.

Pausing a Special Order Pickup in the Register Closes Out the Special Order
We resolved an issue where pausing a sale in the Register during a Special Order pickup marked the order as picked up right away. The customer wasn't charged, the item stayed reserved, the deposit counted as already applied, and resuming the sale showed no Special Order line. Pausing a sale or saving a Quote no longer marks Special Order items as picked up or applies the deposit. The pickup is recorded only when the sale is completed. Please note: Special Orders already affected can't be corrected automatically. If you experienced this issue, you may need to fix those orders manually.

Manual Marketing Campaigns Ignore Some Customer Unsubscribes
We corrected an issue where manually-sent email marketing campaigns could still reach customers who had unsubscribed from a selected list. A customer unsubscribed from one list still gets campaigns sent to other lists to which they remain subscribed. The recipient count while composing an email marketing campaign now reflects who will actually receive it.

That's all for this week. Thank you for being part of the Music Shop 360 family. Take care, we love you!!